Volunteer

Description

The main duties of the post are:

Answering calls on our 061 and 083 phones (directed to the same phone)

Monitoring incoming WhatsApp and text messages on 083 phone

Recording details of calls, including the support required if the caller is requesting an appointment or call-back (list of support areas is available)

Forwarding calls and messages to relevant person, or entering details on a call log

The following knowledge and experience is essential:

A friendly, patient, professional and respectful phone manner

Excellent spoken and written English

An understanding and ability to relate to people across cultures;

Comfortable working in a busy, dynamic, multi-cultural environment;

The following are desirable but not essential:

Have an understanding of the issues facing asylum seekers, refugees and migrants in Ireland particularly those who are at risk of social exclusion, poverty and discrimination;

·       Additional language such as Arabic or French

Is training provided?: Yes

Please note that Garda Vetting is required for this position which will be processed with you after you apply.

Tasks that the volunteer(s) will be expected to undertake:

As above. 

Skills required for this role:

As above.

 

Morning Session – 9:30 – 12:30 (3 hours)

Afternoon Session – 2:00 – 5:00 (3 hours)

Details of time commitment needed for role:
One morning (9:30 am - 12:30 pm) per weekday (Monday, Tuesday, Wednesday, Thursday or Friday) OR One afternoon (2:00 pm - 5:00pm) per weekday (Monday, Tuesday, Wednesday, Thursday, or Friday)

Minimum time commitment per week:
3 hour p/week

Additional screening required for this role:
A short Zoom interview may be part of the selection of applicants.