Volunteer

Description

Call-taker on the national Crime Victims Helpline, to listen and support victims of crime in Ireland. Our aim is to support, inform and empower victims and all those impacted by crime. We provide time and space for victims to talk about their experiences. We also provide information about the criminal justice system and referrals to victim support services in the community. 

Is training provided?: Yes

Please note that Garda Vetting is required for this position which will be processed with you after you apply.

Tasks that the volunteer(s) will be expected to undertake:

We are seeking friendly, reliable people to provide telephone support to our Helpline callers for 3-hours approx. a week, Monday to Thurs 10.00am to 7.30pm and Fridays 10.00am to 5.00pm. Volunteers answer the helpline from the CVH Office in Dublin 2 as well as remotely (dependent upon training, experience and technology).  Remote volunteering, requires a good internet connection, either through a laptop or a PC, and a private space is also required. Basic IT skills required.

Skills required for this role:

Volunteers must be warm, compassionate, and non-judgmental. You must also be comfortable providing information and exploring options with callers without telling them what to do. We welcome volunteers from all walks of life and value diversity. Due to the nature of the work, fluent English is a must and basic IT skills required.  Volunteers must be living in Ireland and over 18 years of age.

Details of time commitment needed for role:
3 hour shift Mon-Fri 10am - 5pm

Minimum time commitment per week:
3 hour p/week

Additional screening required for this role:
Application form available online