Volunteer

Description

Min Hours: 2 hours

 

Tasks:

ALONE’s Telephone Support and Befriending is a free, friendly, support and information telephone service for older people. It provides personal daily or weekly contact to ensure that recipients are safe and well in their home.

The service addresses many different needs of older people. It increases their social network and keeps people informed of other relevant services in their area, it offers an opportunity to share worries or concerns and helps reduce loneliness and isolation, whilst increasing a sense of community among those involved. Most importantly, the service works in tandem with ALONE’s visiting staff and volunteer services. Where additional needs arise that require a more hands on approach, a request for support can be made to ALONE’s support coordination services.

The service operates Monday – Friday and the calls are made at a pre-arranged time.

The Role of the Telephone Befriending and Support Volunteer is:
· To provide support and information for the older person where necessary.
· To be mindful of the general wellbeing of the older people and provide a positive experience during the call.
· To support the older person to integrate in their community – such as encouraging them to join local groups and initiatives for older people.
· To attend training and adhere to the training guidelines. · To report to the ALONE office if there are concerns for the older person’s health, safety or welfare.
· Work as a member of a team with staff and other volunteers and participate effectively in team meetings when required.

What's Required

· To have a genuine interest in older people
· To be respectful and committed to the values and aims of ALONE
· A caring, understanding and friendly attitude
· To be patient, reliable and have good listening and communication skills
· To be non-judgmental and respect the confidentiality of the older person and of all records that you come into contact with
· To have good IT skills

 

ALONE’s Telephone Support and Befriending is a free, friendly, support and information telephone service for older people. It provides personal daily or weekly contact to ensure that recipients are safe and well in their home.

The service addresses many different needs of older people. It increases their social network and keeps people informed of other relevant services in their area, it offers an opportunity to share worries or concerns and helps reduce loneliness and isolation, whilst increasing a sense of community among those involved. Most importantly, the service

 

Email: hello@alone.ie

Is training provided?: Yes